East Coast's Frequently Asked Questions:
Here are some frequently asked questions regarding our services. If you have any additional questions please contact us at customerservice@eastcoastwf.com
Why East Coast Warehouse & Fulfillment?
How quickly do you process orders?
Can you accept my orders electronically?
Are we able to use our own UPS or FedEx accounts?
The products that I sell require to be put together prior to shipping. Is this a problem?
Can you also handle my customers' returns?
My business is a start-up company . . . are we too small for East Coast Warehouse?
Why East Coast Warehouse and Fulfillment?
Over the years, we have built a reputation for prompt, friendly and reliable service (see Customer Testimonials). Our customers quickly discover that we consistently provide the highest level of service possible and truly view ourselves as "an extension of their business".
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How quickly do you process orders?
All orders are processed within a 24 hour period from the time of receipt (normal business days). And virtually all orders received before 1:00 PM are processed and shipped the same business day.
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Does your company have online capabilities?
Yes - we recently launched a new web based tool called Customer Online that gives our customers the ability to view their order history and inventory online and in real-time, including the ability to track most shipments with a single click! Customer Online also enables our clients to release shipments automatically using a simple online request form which automatically schedules the shipment order and sends an email confirmation when the order is shipped. And of course, you can also fax or e-mail your orders to us as well.
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Is there a cost for using Customer Online's capabilities?
No - we provide these costs free of charge to our clients.
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Are we able to use our own UPS or FedEx accounts?
Yes- We offer the option to use either your account or ours.
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The products that I sell require to be put together prior to shipping. Is this a problem?
Not at all- We offer a full range of "Assembly / Kitting" services for either one time projects or on-going needs. Whether a task as simple as applying a label or complete product assembly, our teams will get the job done efficiently and accurately.
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Can you also handle my customers' returns?
No problem- We offer a full range of Reverse Logistics services tailored to your individual requirements.
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My business is a start-up company . . . are we too small for East Coast Warehouse?
Not at all!- We believe in the spirit of entrepreneurs that have a dream and welcome the opportunity to be a part of their growth. And to support their efforts, we don't impose any minimum storage or order requirements.
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