IT Services

We here at East Coast Wareshouse & Fulfillment have a dedicated IT department that can help you with nearly any custom fulfillment solution you require. From helping you connect with our existing integration options, or help you create a new integration from scratch.

Common Services Include:

CustomerOnline Support

We work hard to make our 24/7 web portal, CustomerOnline, as user friendly as possible. However, if ever there is a time you need help or would like a quick walkthrough over the phone, you only need ask. If you'd like to find out a about all CustomerOnline can offer your business, click here.

Integration Support

If you have an existing order management system, or shopping cart, we can do what we can to make your process as seamless as possible. We have existing systems in places that allow us to walk through your own IT department through connecting us.

- CSV / FTP Order Processing

One of our most basic of connections is via our FTP service. This allows customers whose systems can export to a CSV document to send their orders directly to our system via FTP. We can adhere to your custom format, or you can make the process even simpler by adhering to ours.

- XML / Web Service Integration

A more advanced integration option that we have in place is via our CustomerOnline Web Service. This allows your system to electronically send orders to our system via WSDL Web Services. This process is secured by SSL and we even check the incoming IP address against our in-house white-list to be sure that the communications are as secure as possible.

Custom Integration

If you don't have someone to help you setup your system to integrate with ours, we can look into doing the work for you. We have succesfully integrated our systems with ecommerce solutions like Netsuite and ASPDotNetStorefront using their APIs in the past and we can certainly do it for you. If your system has its own built-in API, reach out and we'll see what we can do to make the process as easy as possible for you.

Custom Reporting

Would you like a custom report added to your CustomerOnline portal in addition to the great reports we already provide? Would you like us to email you daily CSV exports detailing your activity for the day? We can provide you with both of these services, and more.

Things we've been asked to do in the past, include:

  • Custom Formats for Existing Reports
  • Brand New Reports
  • Daily/Weekly/Monthly/Yearly Email Exports

Other Services

In addition to the services below, we've also been able to help with the following:

  • Custom Web Development
  • Shopping Cart Development

If you're looking for help with any sort of development work, don't hesitate to reach out. Even if we can't help you ourselves, we might be able to point you in the right direction.

Contact Us for a Quote

Our Partners

Our Mission

The primary mission of East Coast is to position ourselves as a true strategic partner with our customers, by affording the "convenience" of cost effective, outsource solutions for your logistical and distribution requirements.

We will provide friendly, prompt, flexible and courteous service; and, our employees will perform their responsibilities with integrity, ethics, teamwork and mutual respect.

We will extend the benefits of our corporate culture to our customers, and remain focused on our responsibilities to the community as well as the environment. We will also remain cognizant of our role as responsible corporate citizens.

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