East Coast Warehouse Pays Attention to Every Detail Just as You Would for Your Business
One of our core values is that the needs and interests of our clients should factor into every possible decision we make. Everything needs to be aligned with what’s best for them, from how we run our business to the tools we use. That’s why for all aspects of business, from marketing campaigns to customer service, one thing remains constant: Being attentive to every detail. But how do we maintain this focus at East Coast Warehouse: Detailed Care – Just Like Your Business? One way we are very mindful is by paying attention to each subscription order as it comes in and throughout its time with us. Here are the most important ways we do this.
We Make Sure Every Subscription Box is a Beautiful Work of Art, Each Time
We approach every subscription box as a work of art. We aim to emphasize the beauty of each order, whether it’s a gift for a loved one or a personal treat. With every order we receive at East Coast Warehouse: Detailed Care – Just Like Your Business, regardless of past orders or experiences, we make the same effort to ensure our clients will cherish it for years to come.
We Give Our Subscription Boxes the Care They Deserve
At East Coast Warehouse and Fulfillment, we not only invest care in every box we send but also in every component within that box. We meticulously select and place each item with great attention to detail. We have found that the most effective approach is always to think about what we would desire if we were on the receiving end. It could be as straightforward as ensuring we include an item from our clients’ favorite things list in their box or selecting an extra special piece for our VIP clients.
We Make Sure Our Subscription Boxes Will Bring Them Joy Forever
When sending out subscription boxes, our clients must bring joy today and in the days and years. That means ensuring that the boxes they receive will make them feel good every time they receive them, rather than feeling disappointed or discouraged by an experience from a past box. But beyond this, we further test our boxes in the field by having subscription box fulfillment companies like yours put them through their paces too! By doing so, we can continuously improve what we do.
We ensure that we can consistently bring delight to our clients at every stage of their journey.
To ensure that we delight our clients at every step of the process, we employ a top-down approach to track customer satisfaction. We accomplish this by ensuring that our clients express happiness with their boxes and encounter top-notch customer service throughout their journey. Our focus is on identifying areas for improvement and promptly taking action. We constantly strive to offer our clients the best possible experience, so if anything ever falls short of this ideal, we have a mechanism to rectify it.
Contact Us Today!
East Coast Warehouse and Fulfillment makes a constant effort to be the best subscription box service out there. You can contact us at (610) 524 4290 when you are worried about your subscription’s personal touch and quality when shipping and outsourcing kitting. We are looking forward to hearing your feedback!