Once your customers have placed their orders for their desired items, we ensure swift and precise order picking. The next crucial step is delivering their items promptly, ideally within a 2-3 day timeframe using cost-efficient ground shipping. Thanks to our strong connections with carriers and our variety of service levels, which include same-day order processing available as late as 5:00 pm EST, achieving this goal is easily attainable.
To effectively sell products, it’s quite obvious that you must possess them in your inventory (apologies for stating the obvious). Ensuring these products are readily available for sale hinges on the swift and precise receipt of items when they arrive at our fulfillment center. Unlike some fulfillment companies that adopt a “we’ll receive it when we get to it” approach, we prioritize efficiency and reliability.
A key component in making sure your customers get what they want, when they want it, is to make sure the product is ready to pick when it’s ordered. Unfortunately, the industry average for inventory accuracy is only 98%. Said another way, if you have $1 million worth of inventory, the average fulfillment company will lose $20,000 worth of your product. You shouldn’t have to lose money because of their mistakes.
The marketplace is becoming increasingly competitive with each passing day. As competition intensifies, so do the expectations of your customers. There’s no room for a certain percentage of your orders to miss their scheduled shipment times. Both you and your customers anticipate a higher level of service.
It’s reasonable to assume that you and your customers anticipate receiving the correct orders. Regrettably, the typical fulfillment company can have a mis-pick rate of 4%, resulting in one out of every 25 orders being incorrect. East Coast Warehouse & Fulfillment, on the contrary, maintains an error rate of less than 0.02%, which means only one out of more than 5,000 orders is inaccurate. Despite this exceptional performance, we don’t stop there.
East Coast Warehouse Fulfillment was founded by two entrepreneurs who had achieved success in operating multiple e-retail businesses. However, they encountered a challenge in finding a fulfillment company that met their high standards for service and quality. Even as their businesses evolved from handling a few weekly orders out of their own garage to processing thousands of daily orders through a third-party fulfillment provider, their commitment to their customers remained unwavering.
Regrettably, the service they received from their chosen providers failed to keep pace with their expectations. After experimenting with three different fulfillment providers and researching numerous others, it became evident that no one could offer the level of quality and reliability they desired. Consequently, this realization led to the inception of East Coast Warehouse & Fulfillment.
At East Coast Warehouse Fulfillment, we firmly believe that actions speak louder than words. Grant us the chance to demonstrate how we can benefit your expanding business, and we’re confident you’ll be pleased with the results.
After 30 days of experiencing our processes, people, and service, if you’re not satisfied with what East Coast WF did for your company and your customers.