Changing Logistics Forever
Many businesses, especially eCommerce businesses, have uprooted the traditional logistics format. Because of the higher demand for faster delivery processes, technology has been needed to help streamline shipping and order fulfillment. As eCommerce businesses have advanced, so has technology for shipping and fulfillment services. At East Coast Warehouse & Fulfillment, we help businesses with their logistic needs. Here’s how technology like ours is used in shipping and order fulfillment.
1. Automation
As the demand for faster deliveries has risen, so has the
advancement of automation. Waiting for a workforce to send orders to a
warehouse and payroll is no longer viable. Automation can now perform numerous
jobs in one. They consolidate orders, so businesses are able to support product
offers as well as promotions that they’re running with ease.
Automation has also allowed for easy management of payment processing. As soon
as a buyer makes the purchase, their order can be sent to the warehouse
immediately.
Some automation has even been involved in customer service activities. For
example, chatbots are better at fielding customers who have questions
frequently asked. They can also immediately look for answers in their database
and satisfy the questions of the buyer.
All of these processes further nurture the relationship that the buyer has with
the business. They trust the business to complete their order within a given
timeframe.
2. Data Analysis
Data is king. Thanks to technology, more data is able to be
analyzed than ever. This helps businesses make important decisions. Whether
it’s through automation or AI, data is recorded about what purchases are
popular and where problems have accumulated. That information can help business
leaders make decisions about cuts and reforms that need to take place.
Perhaps the company found that its customers enjoyed one promotion more than
the other. As a result, they may run another promotion similar to it and cut
the poor-performing one away.
Data can also help businesses understand their market. The demographic of their
key buyers can help better market themselves to more in that population.
3. AI
Artificial technology is slowly becoming more powerful in
every facet of business. It’s also helped with shipping and fulfillment. By
examining the data that it has collected, it can summarize its findings and
give business leaders a summarization of courses that they can take to impact
the business even more.
They can also help make pick/pack operations more efficient by finding the most
efficient picking routes.
Streamline Your Shipping and Fulfillment
If you’re interested in seeing what technology can do for your warehouse, then contact our company. We can help implement advanced features to completely transform your logistics department. As technology develops, so will the logistics sector.